Licensing Support Requests

Contact Educator Licensing

Submit only one ticket and allow a business day or two for a reply. Our consultants' primary focus is evaluating submitted applications; any ticket you submit is responded to by these same consultants. Please know that answers to most questions are indeed available on our website!

Important Notes:

• For status checks, log in to your COOL account. Any status check submitted via a ticket will be closed as you have access to this information 24/7 via COOL.
  • To check the status of your application or fingerprint status, log in to your COOL account where you can view each of these statuses. If additional information is needed, it will be noticed/requested via your COOL account.
  • Questions about your application or the information requested? Ask your consultant via your COOL account by selecting the "respond" link in the "Attention Required" box.
• Application evaluation time may take up to 6 weeks for a complete application during times of increased applications (especially May to September).
  • Log in to your COOL account and the date of application presently being evaluated is shown just below your name. This date is updated overnight and is dependent on how many applications we receive on any given day. During the summer months we experience high volumes of submitted applications, so the same date may show for several days if we received many applications on that date.
• For password resets, user name issues, SSN issues or messages, submit the below form and select "COOL Account/Issues" in the "Nature of Inquiry" menu, as tickets are routed based upon the selection you choose. Be sure to include your date of birth, the personal email you are using in your account and any previous names you have used so that we can identify your account.

For all other inquiries:

• Choose the "Nature of Inquiry" based upon the primary reason of your issue as your inquiry is routed based upon your selection.
  • Example, if you are an out-of-state teacher, but wonder how to be fingerprinted out-of-state, then choose "Fingerprints" rather than "Out-of-State Applicant."
  • In this example, selecting "fingerprints" will route to the fingerprint/background specialists for follow-up while "out-of-state" will be routed to other staff.
• Misrouted inquiry tickets will delay our response as you directed your ticket to the wrong office.
• Important note: Documents are not accepted via the ticket inquiry form (below); do not include them as we are not permitted to open them per department regulations.
  • To submit requested information/documentation, log in to your COOL account and select the "respond" link in the "Attention Required" box. If you submitted some information and need to provide additional documents, please wait for your consultant to initiate another request, at which point another "respond" link will become available to you.