Licensing Support Requests

Contact Educator Licensing

Important Notes:

• For status checks, log in to your COOL account. Any status check submitted via a ticket will be closed as you have access to this information 24/7 via your COOL account.
  • All information about the status of your application and/or background checks are posted in your COOL account. If additional information is needed, it also will be noticed/ there.
  • Questions about your application or the information requested? Ask your consultant via your COOL account by selecting the "respond" link in the "Attention Required" box. Do not submit a support ticket; simply respond to the request.
• Application evaluation time may take up to 45 business days for a complete application -- sometimes longer during times of increased applications (especially May through September).
  • The date of application presently being evaluated is shown just below your name in your COOL account. This date is updated overnight and is dependent on how many applications we receive on any given day. During the summer months we experience high volumes of submitted applications, so the same date may show for several days.
• For password resets, user name issues, SSN issues or system problems, submit the below form and select COOL Account/Issues in the "Nature of Inquiry" menu, so that the ticket will be routed to the individuals who can assist you. Be sure to include your date of birth, the personal email you are using in your account and any previous names you have used so that we can identify your account.
• For letters of good standing/verification of licensure, complete and submit the request form on this webpage.

For all other inquiries:

• Choose the "Nature of Inquiry" based upon the primary reason of your issue as your inquiry is routed based upon your selection.
  • Example, if you are an out-of-state teacher, but wonder how to be fingerprinted out-of-state, then choose "Fingerprints" rather than "Out-of-State Applicant."
  • In this example, selecting "fingerprints" will route to the fingerprint/background specialists for follow-up while "out-of-state" will be routed to other staff.
• Enter your name as it appears in your COOL account (if you have one)
• Use the email address you have associated to your COOL account. We generally respond via email, so double check that you enter your email correctly.
• Important note: Documents are not accepted via the ticket inquiry form (below); do not include them as we are not permitted to open them per department regulations.
  • To submit requested information/documentation, log in to your COOL account and select the "respond" link in the "Attention Required" box. If you submitted some information and need to provide additional documents, wait for your consultant to initiate another request, at which point another "respond" link will become available to you.

Do not submit requests on behalf of another person. Have that person submit their request directly.