Contact Us

Important Note:

We are working as hard as we can to get to your application to evaluate it and get your credential issued. To prioritize the evaluation of applications, the number of individuals available to answer phones will be much reduced.

Please help us by logging in to your COOL account to check the status of your application and to respond to pending requests by your evaluator.

Answers to many of your questions can be found via links on this webpage. Please contact us only after you have reviewed the information available on our website.

-- CDE's Educator Licensure Team

Educator Licensing

Technical Assistance & Support for the Colorado Online Licensing System (COOL)

Call 877-314-1412
Submit an Online Support Form

Educator Preparation / Multiple Measure of Content Competency Inquiries

Email Educator_Preparation@cde.state.co.us

Licensure Requirements

Submit Licensing Support Request Form
Phone 720-739-3304 (7:30 am to 12:30pm, Monday-Friday)

Please Note: Multiple requests clog the system and create confusion. So that we may serve you effectively:

• If you have already created a COOL account, be sure to enter your name on the support request as it appears in your account.
• f you've submitted a support request, do not call or submit another help ticket until we have responded to your first request.
• If you have left a voicemail, do not also submit a support request. This will ensure your inquiry is assigned to a single point-of-contact and eliminate duplicate requests and unnecessary work.
• If you have a pending application in the COOL system, respond to your evaluator's request via COOL.

Check the status of your application

General Enforcement and Background Inquiries

Email CDELicensingBackGroundUnit@cde.state.co.us

Mailing Address Only (counter service is not available):

 201 East Colfax Ave., Denver, CO 80203

Important Note: Do not send application documents to this address; they must be uploaded to your application via the COOL system.