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Contact the Educator Talent - Licensing Office

eLicensing Technical Assistance for the Colorado Online Licensing System (COOL):

Call 877-314-1412
Submit Online Support Form

Questions and Support About Educator Preparation & Licensure Requirements:

Submit Licensing Support Requests Form
Call 720-739-3304
Phone hours: 7:30am-12:30pm, Monday-Friday

Please Note: Multiple requests clog the system and create confusion.

So that we may serve you quickly, if you've submitted a support request, do not call or submit another help ticket until we have responded to your first request.
If you have left a voicemail, do not also submit a support request. This will ensure your inquiry is assigned to a single point-of-contact and eliminate duplicate requests and unnecessary work.
If you have a pending application in the COOL system, please respond to your evaluator's request via COOL.

General Enforcement and Background Inquiries

Email CDELicensingBackGroundUnit@cde.state.co.us

Mailing Address:

(Please note: Before mailing us anything, we do not accept documents that pertain to an application or credential; they must be uploaded via your COOL account.)

Educator Talent, 201 East Colfax Ave., Denver, CO 80203